The most outlandish excuses do the rounds when it comes to overdue invoices. The credit controllers among us could write a book about it. Here are our Top Ten Excuses.
1. “We have not received the invoice; can you resend it?”
The most frequently asked question, by far. Customers have “lost” the invoice. Dealing with this takes a lot of time. Therefore, first check with the debtor whether all contact details on the invoice are correct. If they are, try to find out the real reason why the customer is behind on payment.